VIETNAM AIRLINES LAUNCHES NEW CUSTOMER CARE TELEPHONE
Wishing to bring the best services customer experience, from 01/05/2017, Vietnam Airlines
officially put into operation new customer care number 1900 1100 and Customer Service Center
Golden Lotus Plus 1900 1800.
Vietnam Airlines Call Center 1900 1100
Working hour 07:00 – 19:00 (Monday to Friday)
08:00 – 17:00 (Saturday, Sunday and Holidays).
Lotusmile Call Center 1900 1800
Working hour 08:00 – 12:00
13:00 – 17:00 from Monday to Friday
The change of the new telephone number will be the first step to officially launch the 24/7
customer care center in the future to realize the commitment of the Company to continuously
improve the quality of services.
VASCO TO OPERATE THE HANOI - DONG HOI ROUTE
The Vietnam Air Services Company (VASCO), a branch of Vietnam Airlines will take over operations of the Hanoi - Donghoi (Quang Binh) Route. From the 2017 summer flight schedule, VASCO will operate 7 flights weekly on this route using 68-seat ATR72 aircrafts. Flights from Hanou depart at 7.45am and those from Donghoi at 9.45am. The flights duration is roughly 1 hours 25 minutes.
Assigning the operation of the Hanoi - Donghoi Route to VASCO is part of a grand strategy of resource apportionments to enhance the operational efficiency of Vietnam Airlines, VASCO and a subsidiary of Vietnam Airlines, Jetstar Pacific Airlines (JPA).
HA NOI – HO CHI MINH CITY: SHARP HOURS LOCK, EASY TO CHOOSE
Easy to choose, increased utility when flying on codeshare flights Vietnam Airlines –
Jetstar Pacific with a schedule of 34 flights a day on the journey Hanoi - Ho Chi Minh City.
Vietnam Airlines always flies to the round-the-clock: 06:00, 07:00, 08:00 ... 21:00